Shipping policy

Shipping Policy – NAMAT FOOD’s

Last Updated: 14 November 2025

At NAMAT FOOD’s, we ensure fast, safe, and reliable delivery of all our fresh food products across India. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Delivery Locations

We deliver to all major cities and towns in India.
Some remote or restricted locations may have limited delivery options.

2. Order Processing Time

Orders are processed within 24 hours of successful payment.
Orders placed after 6 PM or on Sundays / public holidays will be processed on the next working day.

3. Delivery Time

Our standard delivery timelines:

Gujarat: 2–3 working days
Metro Cities: 3–5 working days
Other States: 5–7 working days
Remote areas may take 7–10 working days

Note: Delivery delays may occur due to weather, courier issues, or festivals.

4. Shipping Charges

Free Shipping on all prepaid orders above ₹499
Orders below ₹499 may include a small delivery fee (visible at checkout)

5. Order Tracking

Once your order is shipped:

You will receive an SMS/Email with tracking details
You can track your order directly using the courier’s tracking link

6. Incorrect Address / Failed Delivery

If the address provided is incomplete or incorrect:

Delivery may fail
The order may be returned by the courier
In such cases, re-shipping charges may apply

Please double-check your delivery details before placing the order.

7. Damaged / Missing Products

If your parcel arrives damaged, opened, or missing items:
You must share:

Clear photos
Unboxing video
Order ID details
within 24 hours of delivery on our customer support.

8. Customer Support

If you have any questions regarding your order or delivery:

NAMAT FOOD’s – Customer Support
📞 Phone: +91 9316168493
📧 Email: support@namatfoods.com
🌐 Website: www.namatfoods.com

We’re happy to help!